Coverage + answers
Warranty & FAQ
Warranty, in plain language
Manufacturer warranty. Applicable coverage comes with your equipment.
Installation warranty. One year of workmanship and installation labour coverage is included.
Standard installation included. Additional work is quoted for your approval before proceeding.
Frequently asked questions
What warranty comes with my purchase?
Your purchase includes one year of Comfort Next workmanship and installation labour coverage. The equipment also carries its applicable manufacturer warranty. Manufacturer coverage varies by model; contact us for the warranty information for your equipment.
What is the 30-day satisfaction guarantee?
If you are not satisfied with your system within 30 days after installation, contact us. We will arrange removal at our expense and refund your purchase.
What does the purchase price include?
The displayed price includes the equipment and standard installation. HST is added at checkout. Any additional work is quoted and requires your approval before we proceed.
Will you remove my old equipment?
Yes. Old-equipment removal is included. We also return a rented water heater to the previous provider when replacing it. Any cancellation, buyout or other charges from that provider remain your responsibility.
Is my installation date confirmed at checkout?
The date and time window you enter are your preference. Our staff contacts you to confirm your appointment. Same-day service is available where possible, subject to availability.
How do I change or cancel an order?
Contact us with your order number so we can help with the next step. Call 833-888-6398 or email hello@comfortnext.ca.
How do I get help after installation?
Call 833-888-6398 or email hello@comfortnext.ca. Include your order number and a description of the issue so our team can help.
See our refund and cancellation policy and installation policy for more information.